Volunteer Host - Supporting International Seafarers

Location: Mission to Seafarers Victoria (MtSV)

Hours: minimum 4 hours per week

Each year, more than 10,000 seafarers from around the world visit centres operated by Mission to Seafarers Victoria. By joining our team as a Volunteer Host, you can play a meaningful role in supporting their wellbeing during their time ashore.

Seafarers often spend weeks or months at sea, away from family and familiar surroundings. Our Flying Angel Club in Docklands provides a welcoming space where they can relax, reconnect, and feel at home. As a Volunteer Host, you will help create this environment through practical support and genuine human connection.

In this role, you will welcome visitors, provide information about the centre and Melbourne, respond to enquiries, and assist with services such as SIM card support and foreign exchange. Your presence helps ensure every seafarer feels supported, heard, and valued.

If you are approachable, adaptable, and enjoy engaging with people from diverse cultures, this is a rewarding opportunity to make a real difference.

Tasks and Responsibilities

• Welcome visitors and provide orientation to the centre
• Share information about MtSV and its services
• Respond to enquiries in person, via phone and email, and ensure clear communication across the team
• Provide foreign exchange services
• Assist with SIM card sales and activation
• Offer information about Melbourne, including local services and attractions
• Maintain a clean and welcoming environment
• Serve refreshments from the bar as required

Skills and Experience

• Friendly, approachable manner with strong communication skills
• Comfortable engaging with people from diverse backgrounds
• Strong time management and ability to think on your feet
• Ability to work both independently and as part of a team
• Willingness to support staff and contribute where needed
• A genuine interest in volunteering and aligning with the Mission's values

Benefits of Volunteering

• Contribute to meaningful welfare services that support seafarers
• Gain insight into the international maritime industry and the lives of seafarers
• Connect with a supportive, like-minded community
• Access training opportunities and pathways into other MtSV volunteer roles

Join a vibrant and dedicated volunteer team and be part of a global network supporting seafarers across more than 200 ports worldwide.