Purpose Volunteers provide one-off crisis support over the phone to people who could benefit from immediate and short-term assistance to cope with crisis or distress.

Training 170 hours including approximately 80 hours of placement and internship over a 12-month period delivered by a local Lifeline centre as a Lifeline Australia delivery partner.

Key Responsibilities

*Provide non-judgmental, empathetic, and supportive listening to help-seekers in crisis.

*Assess risk, including suicide and self-harm, and respond in accordance with Lifeline’s policies and procedures.

*Participate in regular supervision, debriefing, and professional development sessions.

*Uphold Lifeline’s values, ethical guidelines, and code of conduct.

Key Attributes

*Empathetic and non-judgmental approach

*Reliable and punctual

*Culturally aware and inclusive

*Committed to self-care and personal wellbeing

*Calm under pressure

Requirements

*Be over the age of 18 and an Australian/New Zealand citizen or have a valid visa with no study restrictions.

*Police Check and Working with Children Check.

*Complete a Language, Literacy and Numeracy (LLN) Assessment.

*Unique Student Identifier (USI)

Course Fee Please contact Training Coordinator for further information.

Accreditation Accredited CHCSS00113 - Crisis Support Skill Set Training which includes a nationally recognised Statement of Attainment of 3 Units of Competency. The accredited crisis support training is delivered on behalf of Lifeline Australia RTO 88036 by the local Lifeline Centres.

Location Parramatta or Smeaton Grange

Benefits:

*Earn a nationally recognised Statement of Attainment in Crisis Supporter Skill Set (CHCSS00113)

*Give back to your community and feel a deep sense of pride and purpose

*Grow personally and professionally while making a real difference

*Discover valuable new skills that support both others and yourself

*Connect with like-minded people and build meaningful friendships

*Enhance your self-awareness and emotional resilience

*Access ongoing training with pathways to potential career opportunities

*Make a lasting impact — locally in your community and across the nation