About Lifeline Macarthur & Western Sydney Lifeline Macarthur & Western Sydney is a leading not-for-profit organisation dedicated to supporting communities across Macarthur and South West Sydney. As part of the national Lifeline network, our vision is to see an Australia free of suicide. We provide crisis support, suicide prevention services, community education, financial counselling, and support programs that empower people to cope in tough times.

Our warehouse operations at Smeaton Grange play a key role in supporting Lifeline’s mission. By processing and preparing donated goods for sale in our retail stores, warehouse volunteers help generate the funding needed to continue offering life-saving services across the region. You will work alongside a friendly, purpose-driven team, meet great people, and know that your time and energy are helping those who need it most. Roll up your sleeves, get moving, and help us save lives, one donation at a time!

Position Overview As a Volunteer Warehouse Sorter, you’ll be part of the team responsible for handling and sorting incoming donations. You’ll help assess, prepare, and organise items for distribution to Lifeline’s retail stores, all while contributing to a safe, supportive, and productive environment.

This is a physical, hands-on role perfect for someone who enjoys working behind the scenes, being on their feet, and helping to make a difference. No experience needed — we provide full training and support.

Key Responsibilities:

• Sort, assess, and categorise donated items (e.g. clothing, bric-a-brac, books)

• Separate items suitable for sale, recycling, or disposal

• Handle donations with care and ensure a clean and organised workspace

• Maintain a team-focused and respectful working relationship with staff and volunteers

• Follow operational guidelines and warehouse procedures

• Report any incidents, hazards, or discrepancies to the Warehouse Manager

• Provide excellent internal customer service to store teams and other departments

• Use Personal Protective Equipment (PPE) as required (e.g. steel-cap boots, high-vis vest)

• Follow safe manual handling techniques and Lifeline’s Work Health & Safety (WHS) policies

• Immediately report any hazards, injuries, or near misses

• Comply with Lifeline Macarthur & Western Sydney’s policies, procedures, and relevant legislation

You may also be asked to assist with other reasonable tasks within your skills and abilities.

What We’re Looking For

• A willingness to contribute and be part of a team

• A positive, proactive attitude

• Attention to detail and care in handling goods

• Ability to perform light to moderate physical tasks (lifting, sorting, standing)

• Reliability and respect for Lifeline’s mission and values

Bonus (but not required!):

• Previous experience in a warehouse, logistics, or donation-based environment

• Understanding of stock sorting or manual handling practices

• Experience working with volunteers or in a team environment

• Forklift licence

Personal Requirements

• Steel-cap boots – required for safety

• High-visibility vest – provided if needed

• Comfortable, practical clothing – clean, non-offensive, and appropriate for warehouse work

Benefits: What You’ll Gain:

• Become part of a purpose-driven team supporting essential community services

• Gain insight into warehouse and logistics operations

• Build confidence and practical experience in a fast-paced setting

• Stay active and engaged while making a real difference

• Flexible shifts to suit your availability

• A welcoming, inclusive volunteer environment