Membership & HR Administrator

Victoria State Emergency Service - Malvern Unit

We need "people-people" just as much as we need frontline responders. You likely know the Victoria State Emergency Service (VICSES) for our orange trucks, chainsaws, and flood boats. But our most valuable asset isn't our equipment - it's our volunteers. And to keep our operational crews ready to respond to local emergencies, we need exceptional support behind the scenes.

The VICSES Malvern Unit is seeking an organised, community-minded person to become the administrative anchor for our membership. We have the operational expertise; we need someone to help us manage the people side of things.

The Role

This is a strictly non-operational, office-based role. You won’t be climbing roofs in the rain. Instead, you will be applying your organisational skills and life experience to manage the administrative lifecycle of our volunteers.

Your key focus areas will include:

• Onboarding & Vetting: Smoothly guiding our incoming operational and non-operational recruits through the administrative pipeline, ensuring essential compliance checks (Police Checks, WWCC, medical declarations) are accurately processed.
• State Headquarters Liaison: Acting as a key point of contact between our local unit and VICSES State Headquarters to ensure membership-related activity is supported.
• Member Support: Serving as a trusted, welcoming contact for all volunteers regarding administrative updates, leave of absence requests, or general inquiries.
• Recognition: Tracking service milestones to ensure our dedicated members receive the internal awards and national medals they deserve.
• Ad-Hoc Support Recruitment: Occasionally assisting the management team in identifying and bringing on board other non-operational support volunteers (such as administrative, finance, or logistics helpers) as the need arises.

Who We Are Looking For

You do not need emergency service experience, nor do you need formal HR qualifications. We are looking for reliability, attention to detail, and a genuine desire to help.

This role is a fantastic fit if you:

• Have a knack for human resources management, administration, or keeping things organised.
• Are comfortable managing confidential records securely.
• Possess the empathy and communication skills to welcome new recruits and support our existing team.

Whether you are drawing on years of professional corporate experience, transitioning out of full-time work and seeking a meaningful way to stay engaged, or simply possess a natural talent for organisation, your skills will be highly valued here.

The Commitment

We respect your time and understand you have a life outside of volunteering. We have designed this role to be highly flexible:

• Time: Only 2–3 hours per week.
• Location: Highly flexible. Much of the administrative work and HQ communication can be done from the comfort of your own home, with periodic visits to our Malvern unit required to meet recruits, access files, or attend management meetings.

Why Join Us?

• Real Impact: Your work ensures new recruits experience a welcoming, seamless onboarding journey and our existing volunteers feel consistently supported, directly boosting the overall satisfaction and morale of our unit.
• Put Your Skills to Use: Step into an environment where your life experience and organisational skills are genuinely needed and respected.
• Community Connection: Join a diverse, welcoming, and highly dedicated team of locals. Enjoy the camaraderie of an emergency service unit without the physical strain of operational deployment.

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