Purpose

Arts Trail Venue Support Volunteers will work on-site at participating Arts Trail venues on Saturday 1 and Sunday 2 August 2026 to support artists and venue hosts during the event.

Key tasks

• Welcome visitors to the venue in a friendly and professional manner, offering a brief introduction to the artist(s), artworks and venue layout
• Assist with visitor flow, including monitoring numbers in the space and supporting a safe, comfortable and accessible environment
• Support artists and venue hosts with general customer service tasks, allowing them to focus on engaging with visitors
• Count and record visitor numbers as required, using provided tools or templates
• Invite visitors to participate in Arts Trail evaluation activities, including surveys or feedback tools (e.g. QR codes), in line with Council guidelines
• Encourage respectful behaviour around artworks and help maintain a tidy, welcoming venue
• Report any issues, incidents or concerns to the Arts Trail team or venue contact.

Benefits

• Be part of a major creative event and support local artists and venues across the Surf Coast
• Gain hands-on experience in customer service and event delivery within an arts and cultural setting
• Develop skills in public engagement, communication and visitor experience
• Meet artists, creatives and community members from across the region
• Contribute to a welcoming, inclusive and vibrant community event
• Receive training, clear guidance and on-the-day support from the Surf Coast Arts Team
• Be recognised for your contribution to the Surf Coast Arts Trail.

Additional requirements prior to placement

• Available to complete one or two volunteer shifts across the Arts Trail weekend.
• Adhere to the Surf Coast Arts Trail Code of Conduct 2026.
• Hold a current Working with Children Check and provide a copy to Council as a part of the application process.
• Volunteers at Surf Coast Shire are expected to participate in Child safe training at an agreed time within the first three months of volunteering.
• Participate in post-event evaluation to support continuous improvement.