School Can’t Australia is a parent peer support organisation supporting families whose children are experiencing school attendance difficulties. With over 16,500 members and growing, our Facebook peer support group is the heart of our community — a space where parents and carers find understanding, connection, and practical support, often at the hardest point in their family’s life.

Our community is built on trauma-informed values of compassion, confidentiality, and peer connection. The Community Lead role exists to ensure that space remains safe, consistent, and well-supported — for members and for the moderation team itself

The Community Lead is a shared role that provides day-to-day leadership and oversight for SCA’s moderation team. You are both a working moderator and a team leader — making final calls on complex community situations, supporting and mentoring moderators, coordinating team workflows, and ensuring moderation practice consistently reflects SCA’s trauma-informed values.

Team Leadership

• Oversee and support all moderators across all four roles

• Coordinate shift scheduling and ensure consistent coverage

• Provide day-to-day guidance and mentoring to moderators

• Conduct debriefs after difficult or distressing situations

• Actively monitor team wellbeing — not just performance

• Manage moderator concerns and address issues early

• Recruit, onboard, and train new moderators

• Facilitate shadowing periods for new moderators

• Foster a team culture that takes self-care as seriously as moderation quality

Community Moderation Decisions

• Make final calls on complex or unclear moderation cases within SCA’s established frameworks

• Review and where necessary override moderation decisions

• Handle serious rule breaches including muting and removal of members

• Make exceptions to rules when clearly warranted — rarely, and documented

• Ensure consistent application of scripts, decision trees, and processes

• Review the Activity Log regularly for patterns and emerging issues

Escalation to the Board

• Escalate immediately where there are credible concerns about risk of harm to a child, young person, or vulnerable person.

• Escalate promptly when situations involve legal risk, safeguarding concerns, reputational risk, or matters outside your defined authority

• You are not expected to resolve these situations — you are expected to identify them and get them to the right people quickly

• Maintain clear documentation to support Board decision-making when escalating

Operational Oversight

• Update scripts, decision trees, and procedures as needed

• Maintain currency of training materials

• Identify systemic issues and bring recommendations to the Board

• Monitor compliance with Community Guidelines and moderation policies

Hands-On Moderation

• Continue performing moderation duties across relevant roles

• Model best practice for the team

• Stay connected to ground-level community dynamics — this is what makes your leadership credible

Every family that joins our group is looking for a space where they will be understood, not judged. Many of them arrive in crisis. The moderation team is what makes that space possible — and you are what makes the moderation team work.

This is an active leadership role within the SCA community. Ideally, it is a role for someone who wants to use their own experience of school can’t to make a real difference to thousands of families going through what they have been through — and who has the leadership capacity to hold a team while doing it.

If you have any questions about this role, please email [email protected]