About the role ADRA Australia is seeking an organised Op Shop Manager who will use their superior administrative skills to work with and support the National Programs team. The Op Shop Manager will oversee the daily operations of the op shop, fostering a welcoming and positive environment for volunteers and the local community while upholding ADRA’s vision, mission, and policies as outlined in the National Programs Operations Manual. Responsibilities will include recruiting, onboarding, and managing volunteers, maintaining shop presentation, and building relationships within the community. Ensuring compliance with Safeguarding policies, maintaining accurate records, providing regular reports, and managing expenditure within the approved budget. This role requires strong leadership and organisational skills to ensure the shop operates smoothly, ethically, and effectively. As the successful applicant, you are a servant-leader who is passionate about ADRA’s purpose, “to serve humanity so all may live as God intended” and are committed to meeting the challenges of this diverse role with enthusiasm, collaboration, and teamwork. You must have the legal right to live and work in Australia at time of application.

About ADRA Australia The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day Adventist Church. The global ADRA network reaches into more than 118 countries. We are motivated by our faith, to enable communities around the world improve their health and livelihoods, and assist people to prepare for and recover from disasters.

Our Values Connected - working collaboratively for the best outcome for those living in poverty or distress. Courageous - persevering through challenging situations. Compassionate - empathising with the communities we work with and each other.

About the National Programs Teams The Op Shop Manager is appointed by ADRA Australia ADCOM and reports to the Regional Manager for NSW.

Selection Criteria Essential

1. Commitment to the purpose of ADRA, and to achievement of our overall strategy and priorities, demonstrating our ADRA values and desired team culture lived out in all aspects of work practice.
2. Willingness to work within a Christian ethos and conduct that is respectful of the beliefs and practices of the Seventh-day Adventist Church in the workplace or otherwise representing ADRA.
3. Leadership & Volunteer Management – Proven ability to recruit, train, and manage volunteers, fostering a positive and inclusive work environment.
4. Organisational & Administrative Skills – Strong record-keeping, reporting, and financial management skills, ensuring compliance with budgeting and ADRA policies.
5. Customer Service & Community Engagement – Excellent interpersonal and communication skills with volunteers, customers, donors of various backgrounds and ages.
6. Business & Retail Acumen – Experience in retail operations, shop presentation, stock management, and sales strategies to enhance store performance.
7. Commitment to ADRA’s Mission & Compliance – Understanding of Work Health & Safety (WHS), Safeguarding policies, and ethical retail practices, ensuring alignment with ADRA’s values.
8. Attention to Detail - Demonstrated ability to accurately manage and maintain records, documents, and processes.
9. Demonstrated ability to work well in a team, facilitate administrative processes.
10. Technical Proficiency - Strong skills in data management and proficiency in Microsoft Office, particularly Excel and Word, and ability to learn, adapt to, and navigate new systems and technologies.

Desirable

1. Proven ability to contribute to the continuous improvement of processes and procedures that are fit-for-purpose, and compliance with overarching protocols.
2. Experience with Xero and Salesforce.
3. Experience in working in the not for profit/NGOs.

Key Competencies • Leading and Supervising Provides clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre. • Working with People Demonstrates interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards other’s contribution; Listens, consults, and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight. • Relating and Networking Establishes good relationships with colleagues; Builds wide and effective networks of contacts in and out of the organisation; Relates well to people at all levels; Uses humour appropriately to enhance relationships. • Planning and Organising Sets clearly defined objectives; Plans activities and projects in advance and takes account of possible changes; Manages time effectively; Identifies and organises resources to accomplish tasks; Monitors performance against deadlines and milestone.