As a Business Support volunteer, you will play a critical role by supporting KCA customers and business operations. This role involves processing of e-shop sales, responding to public enquiries via phone and email, packing and posting adoption packs and providing vital administrative assistance. Tasks include managing emails, phone calls, records, and in and outing mail, plus assisting with fundraising and projects. This role is essential to KCA business operations and the continued success of KCA vision and mission.

Qualifications, Skills & Experience

• Friendly, approachable team player with strong communication and interpersonal skills

• Effectively working as part of a passionate, high functioning volunteer team.

• Ability to follow instructions and set procedures for the care of

• Excellent phone manner and able to respond to emails professionally, in a timely manner and be receptive to performing a range of tasks

• Knowledge of Microsoft 365 application

Key Duties & Responsibilities

• Provide administrative support, including data entry, filing, mail handling, records management, routine correspondence, and meeting coordination.
• Maintain and update databases, ensuring information is accurate, accessible, and compliant with systems and processes.
• Respond to phone and email enquiries, providing accurate information or referring to the appropriate person.
• Support website sales on donations, adoptions, e-shop sales, and other content as needed.
• Process financial transactions, manage koala adoption packages, and prepare reports on donations and adoptions.
• Assist with projects, contribute to meetings, and provide general business support as directed by the Business Support Manager.