Your Key Responsibilities:

• Manage and coordinate the CEO’s diary, meetings and scheduling
• Act as a point of contact for both internal and external stakeholders
• Support the CEO in day-to-day operations and admin tasks
• Attend events and meetings alongside the CEO, providing coordination and follow-up support
• Supervise and support interns, providing guidance and direction where required
• Identify and resolve operational challenges proactively and efficiently
• Represent the charity mission, values, and ethos within the community
• Share the charity’s story and impact with the wider community through conversations and presentations
• Support the development and maintain strong and positive professional relationships with team members, volunteers, beneficiaries, and all stakeholders
• Identify opportunities to increase brand awareness, donor engagement, and sponsor visibility
• Assist in planning and delivering initiatives that increase awareness and engagement with our mission
• Assist and support the planning, promotion, and execution of charity events, programmes, and other activities
• Assist with the delivery of Teddy Bears to hospitals and other partnering recipients
• Assist with the distribution of Teddy bears to children and adults
• Liaise with community partners, sponsors, and volunteers to build meaningful relationships
• Be responsible for efficiency and implement new initiatives to enhance charity
• Lead by example and take pride in your personal presentation; ensuring your demeanour, body language and tone of voice embody the high standard of performance expected of the Team.
• Collect and share impact stories from beneficiaries and supporters
• Help coordinate volunteer involvement and ensure a positive experience for all participants
• Assist team with other admin office duties that may include diary organisation, organisation of files
• Provide feedback, contribute ideas and provide support to management to enhance team and charity effectiveness
• Provide feedback, contribute ideas and provide support to management to enhance team and charity effectiveness
• Work closely with Business With A Heart Ltd Managers to deliver a seamless operation
• Assist at events organised by or for the charity

Your Experience

• Excellent interpersonal and communication skills
• Excellent organisational and time management skills
• Ability to work autonomously remotely, whilst managing multiple priorities
• Experience coordinating with multiple internal and external stakeholders
• An excellent knowledge of workplace health and safety
• Strong problem-solving skills and a proactive mindset
• A genuine passion and enthusiasm for community engagement, and making a meaningful difference in the lives of vulnerable individuals of all ages
• Working with a diverse range of cultures and ethnicities
• Demonstrated experience in a not-for-profit or charity environment
• Strong Performance Management skills and employee engagement strategies
• Reliable, organised, and able to work independently as well as in a team
• Proactive and takes initiative in tasks
• Worked in a professional, fast paced environment
• Demonstrated experience in motivating and inspiring teams to deliver unprecedented levels of safety and service
• Confident in representing the charity in public and/or professional settings
• Competency on various systems including Microsoft and Monday.com