WHY WOULD SOMEONE CHOOSE TO VOLUNTEER AS A CRISIS SUPPORTER?

People choose to volunteer as a Telephone Crisis Supporter at Lifeline for many meaningful reasons. While the work is about supporting others, volunteers often gain a lot personally as well.

🌱 Make a Real Difference

Volunteers have the opportunity to support people during some of the most difficult moments of their lives. Simply listening and being present can have a powerful impact and help someone feel less alone.

🧠 Learn Valuable Skills

Lifeline provides comprehensive training in areas such as:

• Active listening
• Crisis support
• Communication and empathy
• Managing difficult conversations

These skills are valuable not only in volunteering, but also in work and everyday life.

🤝 Be Part of a Supportive Community

Volunteers become part of a caring and supportive team. Many people form strong friendships and feel connected to a community of people who share similar values.

💛 Personal Growth

Many volunteers say the experience helps them:

• Build confidence
• Gain perspective on life
• Develop emotional intelligence
• Feel a strong sense of purpose

📚 Professional Development

For some people, volunteering can also support career goals, particularly in fields such as:

• Counselling
• Psychology
• Social work
• Health and community services

🌟 A Sense of Purpose

Knowing that you’ve helped someone through a difficult moment can be incredibly rewarding. Many volunteers describe it as one of the most meaningful things they’ve done.

TRAINING INFORMATION

Training to become a Telephone Crisis Supporter includes completing a Nationally recognised Statement of Attainment in:

• CHCCCS003 Increase the safety of individuals at risk of suicide

• CHCCCS019 Recognise and respond to crisis situations

• CHCCCS028 Provide client-centred support to people in crisis

The course costs Lifeline $3700 per student, however Lifeline only charges students $500.00 to gain this formal accreditation. $200 Scholarships may be available if you meet certain criteria.